Common questions and answers about our faux flower arrangements such as care instructions and do we do bespoke arrangements. FAQ's Here are some common questions and answers that may assist you. If you can't find the answer you are looking for, please send an email to: monica@meadowandtea.co.nz 01 Care Instructions The beauty of artificial flowers is they require little maintenance, however you do need to look after them, so they look their best. Here are some basics: We recommend using a hairdryer on low heat to blow away the dust, a gentle hand vacuum cleaner, or a soft gentle dusting with a duster or microfibre cloth. Doing this regularly will ensure they will always look fresh. For the real-touch flowers and foliage, (latex covered) do not use cleaning solutions. A soft damp microfibre cloth works well to remove blemishes. Avoid displaying in direct sunlight for long periods as fading may occur over time. Be careful about placing arrangements in windy areas. Do not water the flowers or allow them to get wet or sit in water as the stems contain metal and could rust. 02 Can arrangements go outside? If you are using your arrangements for a party, then you certainly can, however, they cannot be left outside to get wet, as they contain wire centres and can rust. They also should be protected from strong wind. 03 Will faux flowers give me an allergic reaction? Faux flower arrangements are great for allergy sufferers, as they are not real! They are also pet friendly. 04 How long do the flowers last? If looked after, artificial/faux flowers and foliage can last for many years, however, the brighter colours will likely fade over time. 05 Can you do bespoke arrangements? We certainly can. Simply email us to describe what theme/colour/shape/size and type of arrangement etc you would like and we would love to create something unique and beautiful for your home or business. Or fill out our contact form. 06 Can we use our own vase for your arrangements? We definitely can do our best to suit the style and type of vase you would like your arrangement in. To best help us, a photo of the space, vase and place you want the arrangement to go in would be required. A bespoke design fee would apply and a minimum spend of $250. Please click here to fill out our contact form to give us more details or send an email with your attached photo. 07 Can I pay via invoice? Absolutely yes. If you email us, we will send you an invoice that you can pay via bank transfer, or Google Pay, or Apple pay via the invoice. 08 Do you provide a vase with your arrangements? With our hired arrangements that are destined for New Zealand addresses, yes. They predominantly come in a compote vase. However, with our arrangements for purchase, due to the fragile nature of a vase and the risk of them getting broken in transit, (particularly for international shipping, which we will be introducing soon), we sell the vases separately, so customers can make their own choice. We always do our utmost to pack our vases in the best way possible to avoid damage, but unfortunately a lot of courier companies will not guarantee that damage will not occur. 09 What are your prices for Event Styling? Every wedding or event is different, as it depends on the size of the space being decorated, the number of people attending and how many tables to decorate and how lush you want the floral and decorations to be. This means it is important for us to get all the information required about what you would like in terms of; theme/colour/types and number of floral arrangements and where you want the arrangements etc. Filling out our contact form here will help us to generate a quote based on your requirements. However, as a guide, our pricing generally starts at around $1,200 for a small wedding with minimal floral arrangements (eg. a suspended faux floral arrangement as the main decoration, candle hire, with minimalist style florals on five tables for 30-50 people) and can go up to $6,000 or more for a large wedding with many areas decorated with florals and decor items (eg an event with 150 people, 18 tables decorated, bar decorations, photo area decorations, welcome sign with florals, large head table florals etc) 10 Can we hire your arrangements? You certainly can. We offer a monthly subscription in two sizes (Regular or Large). You get a new faux floral arrangement delivered every month (New Zealand only). You simply keep the box and packaging they are sent in and at the end of the month we will email you to remind you to send it back with the pre-paid courier ticket and we will send you a fresh, new delightful arrangement. Click here to sign up to our subscription service, with a two week free trial to start with. You can let us choose the design and colours or we can create a bespoke package to suit your chosen colours/theme etc (additional bespoke design fee will apply. We would email a quote to you giving detail of bespoke fee). We also offer Event Styling for weddings and events, which allows you to have faux florals for your wedding or event that are designed for your theme and are hired for your special day. Click here to view our portfolio and click here to fill out our contact form to give us more details about your event. 11 Can you ship arrangements overseas? We are currently working on setting up things to ship to certain international destinations. Watch this space! 12 What are the shipping charges? Shipping is $17.50 for North Island, and $24.50 for the South Island, New Zealand. Remote New Zealand destinations will require you to email us via monica@meadowandtea.co.nz to send you a quote for shipping costs. 13 How long does it take for my order to arrive? We aim to create your arrangement within 1-3 days after you submit your order and then your package should arrive within 1-5 working days following dispatch (for orders within New Zealand). You will receive a tracking email via Go Sweet Spot, when it is sent. Some orders may take longer to prepare such as items that require the making and curing of artificial water. Please do contact us if you have any specific delivery requests and we will do our best to meet your requirements. 14 How often will I receive an email if I subscribe through your website? We don't like spam, however our monthlyish email will contain information about any new floral designs, new products and you will be able to take advantage of special offers and other news.

Check out our shipping policy and rates for shipping around New Zealand SHIPPING, DELIVERY AND PAYMENT We deliver New Zealand wide. NZ - within 1-5 working days after being dispatched. International shipment is coming soon. We will do our best to meet any special delivery requests/requirements. FLAT DELIVERY RATES PER ORDER: North Island - $17.50 South Island - $24.50 PAYMENT We accept all major credit cards via our online check-out. Website payments: Payments you make via our website are processed by Stripe and its global affiliates (“Stripe”), Google Wallet, and Apple Pay. Deposit: In the case of bespoke orders we will require payment of a deposit before we start processing your order. Specific payment terms will be on our quote or invoice. We can provide an invoice should bank transfer be your preferred payment method - simply email your order to: monica@meadowandtea.co.nz Our pricing includes GST. Shipping is additional, as per the rates shown above.

Meadow and Tea's Terms & Conditions provide a legal framework for the use of our website and the services we offer. TERMS & CONDITIONS A legal disclaimer Meadow and Tea's Terms & Conditions provide a legal framework for the use of our website and the services we offer. It is important to note that the information provided on this page is for general guidance and should not be considered as legal advice. Each client's specific requirements and nature of the services will necessitate unique terms and conditions. Understanding Our Terms & Conditions Our Terms & Conditions outline the legal parameters that govern the interactions between our clients and visitors and Meadow and Tea as the service provider. Tailored to our specific offerings, our Terms & Conditions are designed to establish a clear legal relationship, protecting both parties involved. It is important to note that the nature of our T&C may vary based on the services we provide, ensuring legal compliance and protection. Key Inclusions in Our Terms & Conditions Meadow and Tea's Terms & Conditions cover a wide range of important aspects, including but not limited to: user eligibility, payment methods, provisions for future service modifications, warranties, intellectual property rights, account suspension or cancellation, and more. CANCELLATIONS: We do not return deposits that have been made on/after their due date due to the cancellation. Any payments made in advance to when they are due (i.e paid early) will however be returned minus the first deposit. For example, if you pay your booking in advance but only the first deposit was due at the time of cancellation, we will refund the difference from the first deposit. DELAY OF BOOKING When you book with us you are locking the price of the job up until the date of your wedding. If your wedding date is delayed or changed please consult us. We are always happy to update the booking, however we may need to re-quote if the delay exceeds 6 months on top of your previous agreed date. PAYMENT DEADLINES We have scheduled payment deadlines to fit our timeframes needed to purchase or hold any stock needed, reserve labour needed for your job and cover the time spent working on your job. This means that missing a payment deadline will cease production on your job and in turn, shorten our deadline. Should your deadline approach and we no longer have the time to fulfill your job, we reserve the right to terminate your job and all monies paid is non-refundable. If the job has been authorised to continue after the late payment has been made, we will commence progress on your job, however, by not meeting the agreed payment deadlines the selection of flowers and other supplies may no longer be available. We will attempt to source a suitable alternative, however, this may not be through our regular list of suppliers, which may incur additional costs. If we have completed your booking and are awaiting your balance in order to release goods, there is a deadline of 3 months from when you are notified your goods are completed. We cannot continue to store your order beyond this and we hold the right to cancel your booking and keep the deposits paid. COLLECTION OF GOODS If we have your order ready and we are awaiting its collection, you have a deadline of 3 months to collect or we hold the right to terminate the job and keep all deposits paid. BRINGING A BOOKING FORWARD We understand that life happens. If you have come into a situation where your booking needs to be brought forward, please contact us by emailing monica@meadowandtea.co.nz . We are always willing to help. However, by bringing it forward there may need to be some compromise on flower selections if we are unable to get part of the original selection due to short notice/time constraints. This may result in sourcing of stock exterior to our own range or express freighting goods, which will result in an additional cost. This additional cost will then be forwarded on to the client. Again we will always follow your design brief and discuss any alterations and continue to make the most appropriate decision for the best interest of the client. POSTAGE We do not hold responsibility for freight times. We use reliable freight companies and will always select the best method of courier for your booking determined by size, weight, price or location. As the couriers are a third party service (Go Sweet Spot), we are unable to refund your money if you have left an order to the last minute and your goods do not arrive in time to meet your deadlines. We also do not accept responsibility for being provided with the wrong address. If you have given us the wrong address and the goods have been shipped, they are then in the hands of the third party provider. We will always endeavour to do our best to contact them and return the package or change the address but we cannot guarantee this. CHANGE OF DESIGN DIRECTION We understand that there is a whole world full of gorgeous colours and different flowers. We definitely have and will continue to have clients change their mind after placing the booking. We always try to work diligently with our clients to prevent such things by touching base, however, it may not be able to be avoided. If you have decided to go in a different design direction, please contact us, as soon as possible and we will see what we can do. The more notice we have, the better. If we have already ordered, cut up stems or started production on your booking, we may need to charge a fee in order to replace the stock. We are not referring to minor changes. This is referring to dramatic changes, e.g changing colours, changing the design substantially, etc. It is important to note that by changing course you do not get exactly what you want as we do need to sometimes order our stock in and may no longer have the time to do so. We will also charge a rate of $60 per hour to make these adjustments to your job. FLOWER SELECTION We will do our utmost to ensure you receive the flowers of your choice based on your design, but do keep in mind that items can become discontinued. We will do our utmost to source the next best alternative, however, there may be a price difference, which we will inform you of, before we order an alternative. JOB REVIEWS Once we have completed your booking, you will be provided with photos and/or videos of your booking. Our provided content is clear and any issues or alterations required, should be addressed during this time. By reviewing these and authorising to have them posted or delivered, you are confirming your satisfaction with the work. We do not refund money for change of mind on delivery. PRODUCT USE All of our products are for decorative purposes only. They are not for consumption and we do not recommend using them with food. Artificial and dried flowers should not get wet. Please avoid getting them wet by having wet weather options for your event. Artificial and dried flowers do contain dyes and inks and may bleed and run. All items remain the property of Meadow and Tea during your event and upon collection and they must be in the same condition they were in when installed for your event. If there is damage and loss, we will have to invoice you for the loss, as many of these items, particularly the artificial flowers are very expensive per stem, due to their high quality from being hand-made and hand-painted. An administration fee of $30.00 will also be charged to cover the administration time to create the invoice and time taken to order new stock. INSURANCE Meadow and Tea has indemnity insurance and cover for accidents and will operate in a way to minimise risk from a Health and Safety perspective whilst working at the venue, but it is also the responsibility of the client to ensure they understand any requirements regarding live candles (if being used), by discussing items like this with the venue Manager and what systems they have in place to minimise risk of fire as well as how they deal with a fire if in the unfortunate event that this arises and ensure Health and Safety protocols are followed etc. Hired goods are at your risk while in your possession, and you must ensure that they are insured during that time. INVOICE ALTERATIONS An administration fee of $30.00 will be applied to your invoice for any alterations not resulting in additions. This includes but is not limited to changing inspiration photos, removing items, swapping items. This is to cover our time in making these adjustments and resending the invoice.

We would love to hear from you. Contact Meadow and Tea here Get in Touch Get in Touch Get in Touch Get in Touch Whether you have questions about our products or want to discuss your upcoming event, we are here to assist you. You can contact us via email (monica@meadowandtea.co.nz ), or by filling out the form below. First name* Last name Email* If you have a general query, please give details here: Type of Query: Wedding Enquiry Product Enquiry Event Enquiry Bespoke Flower Arrangement (Minimum spend $250) Other Wedding or event date: Location of wedding or event: Colour scheme/theme/desired mood of event or bespoke floral arrangement: If query is for a bespoke arrangement, give detail of size of arrangement, shape/style desired and placement (which room/space is it for?). Sending a photo via email will help. Budget: Number of people attending event: Number of tables and type of table being used - e.g round or rectangular and what are their dimensions? Number of floral arrangements needed for tables and what size? Number of floral arrangements needed for aisle and what size? Do you need a floral arch? If yes what size/style? Do you need Head Table florals and what type? Do you need a Bride Bouquet and what style/size? Do you need Bridesmaids Bouquets and how many? Do you want to hire candles? Star rating Submit

Meadow and Tea creates exquisitely real artificial floral arrangements (silk flowers, faux flowers), beautifully hand-crafted, for hire, purchase or to feature in your next event. HOME FAQ's SHOP ALL CONTACT Accessibility Statement Search Results PLANS & PRICING My Subscriptions My Orders My Wishlist Portfolio Gift Card ELEGANCE IN FAUX FORM Welcome to Meadow and Tea, where we bring the beauty of real flowers and foliage, without the mess and expiry. We offer a fresh new look every month, with our stunning monthly hire artificial floral arrangements, or you can purchase an arrangement to keep forever. With years of expertise creating florals and styling for weddings and events, we can also offer this service, to elevate your event and give your guests a truly memorable experience. View Portfolio FEATURED ARRANGEMENTS Shop Now Blushing Compote Arrangement Price $397.00 GST Included | Free Shipping over $299 Burgundian Compote Arrangement Price $255.00 GST Included | Free Shipping over $299 Green Willow Compote Arrangement Price $220.00 GST Included | Free Shipping over $299 Peach Dreams Compote Arrangement Price $224.00 GST Included | Free Shipping over $299 Autumn Dapple Compote Arrangement Price $215.00 GST Included | Free Shipping over $299 Best Seller Verdant Compote Arrangement Price $249.00 GST Included | Free Shipping over $299 Burgundian Bouquet Price $235.00 GST Included | Free Shipping over $299 Blushing Bouquet Arrangement Price $247.00 GST Included | Free Shipping over $299 Peach Dreams Bouquet Arrangement Price $229.00 GST Included | Free Shipping over $299 Little Rambler Price $75.00 GST Included | Free Shipping over $299 Ionic Compote Vase Price $37.00 GST Included | Free Shipping over $299 Little Aubergine Price $99.00 GST Included | Free Shipping over $299 ABOUT Meadow and Tea was founded in 2022 by myself (Monica Waldron), after I created the florals and styled my Sister-in-Law’s engagement party. Although I have a creative background (I graduated with a design degree, majoring in Fashion) I’d never worked with flowers before but had developed a love of them from watching my Mother arrange flowers, like she had learnt from her Mother. For seventeen years I had tried to get a job doing something creative. Finally I saw this as something I could do that I would love, so I took the plunge and started my own Event Styling business. Now I can't imagine doing anything else, as flowers truly fill me with so much happiness. They are an endlessly creative medium and allow me to experiment with colour, form, shape and placement. We've now extended our offering to provide elegantly designed faux floral arrangements for monthly hire or purchase, as we want others to truly experience the instant joy that floral arrangements can bring. They become a focal point in any home or business venue, transforming and elevating any space to bring warmth, colour and even a sense of nostalgia. Contact I recently purchased a custom-made artificial floral arrangement for my home staging services through Monica at Meadow and Tea. From the very first enquiry through to delivery of the arrangement, Monica was awesome to work with. She understood my vision, was adaptable when I changed the colour palette and even painted some artificial pears for me to ensure they toned in. I loved the arrangement and will use it a lot going forward. It was generous in proportions and had a lovely shape to it. I'm honestly not sure of anyone else who does work like this. Thanks Monica. Annie Williams (@thefrankiestudio) Floral Subscriptions TWO WEEK FREE TRIAL Book Now WHY CHOOSE US Exquisite Designs Handcrafted designs that flow, draw the eye and are harmonious which are inspired from our experience in creating beautiful wedding and event florals, as well as drawing inspiration from the delightfully balanced technique of Ikebana (Japanese art of flower arrangement). Faux Florals That Look Fresh We have sourced high and low for the best quality and most real looking (and in many cases real feeling) artificial flowers and foliage. Most of our florals come from New Zealand companies. Florals, so real that you have people second-guessing. No mess, no watering, allergen-free Focal Point Florals Statistics show that flowers/foliage create a welcoming atmosphere, a focal point for your home and a positive and elevated shopping experience. This can encourage customers to linger more, which can lead to increased sales and product valuation. We love to create florals that suit your brand/theme or colour scheme, so we can work with you to achieve your vision. Giving our customers the best experience from start to finish is essential to us. “A floral designer is a symphony conductor, harmonising colours and textures to create compositions that resonate with the soul.” Newsletter Sign up to ensure you don't miss out on new releases, special offers and other creative inspiration - PLUS receive $10 off your first purchase First Name Last Name Email Join Here Thank you for joining! Load more Follow us

Discover how Meadow and Tea's Privacy Policy ensures your data is protected. Learn about our Privacy Policy for a secure event design experience. PRIVACY POLICY WEBSITE TERMS OF USE AND PRIVACY POLICY These terms set out the basis upon which you may use this website, information about the copyright in this website and our privacy policy, which describes what we do with personal information we collect from you and the ways in which we may collect the information. ACCESS TERMS The purpose of this website is to provide information about Meadow and Tea. Meadow and Tea is not responsible if you rely on any information you access on or through this website. Meadow and Tea is also not responsible for information provided by third parties that you may access on or through this website. We do not warrant or represent that our website will operate in a continuous or fault-free basis, will be completely secure or private all of the time, or will be free from viruses or other harmful features. However, we do take reasonable steps to avoid or mitigate these types of issues. The laws of New Zealand apply to the use of this website, and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If you continue to use our website you are deemed to have accepted these terms. COPYRIGHT STATEMENT Meadow and Tea either owns the copyright in or has the right to use all text and images published on this website, and its overall design. You may download and print out any part of this website for your own personal use. However, you may not otherwise copy or use any information or material from this website (including for commercial purposes) without the express written permission of Meadow and Tea. We only permit electronic links to pages of this website from which these terms can be accessed. You may not provide an electronic link to any other page of this website or to any other documents hosted on this website without our consent. We reserve the right to request that you remove any electronic link to this website at any time and you agree to remove such a link immediately. Where access to restricted parts of this website is subject to more specific terms, those terms apply instead. PRIVACY POLICY COLLECTION OF INFORMATION We may collect information from you through your use of our website, when you request information from us or engage our services. By using any of our services, including our website, and providing us with any personal information, you are consenting to the use of your personal information as set out in this policy. Please do not send us any personal information if you do not want it to be used in this way. A number of areas on our website invite you to provide us with personal information. For example your names and email address. The purpose of the information collection is apparent at the point that you provide your personal information. If you sign up to receive a Meadow and Tea newsletter you agree to receive information relating to Meadow and Tea. You can ask to be removed or unsubscribe from our newsletter mailing list at any time. The Meadow and Tea website uses server logs and web analytic tools (such as cookies and other tracking technologies). Cookies are small text files that are downloaded to your device by websites you visit. When you use this website these tools collect information such as what browser and operating system you use, the internet protocol address of the device you have used to access the website, search terms, your location and what content you view when visiting our website. Cookies do not give us access to your computer or any information about you other than the data you choose to share with us. You can set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us. If you do set your browser to reject cookies you may not be able to access all the features of the website. THIRD PARTY PROVIDERS - ANALYTICS We may use third party Service Providers to assist us to analyse how our website is used. These Service Providers have access to your personal information only to enable them to perform these tasks on our behalf and they may not disclose it or use it for any other purpose. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. See this link: https://tools.google.com/dlpage/gaoptout For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en THIRD PARTY PROVIDERS – TARGETING AND REMARKETING We may also use third party vendors for remarketing. This allows us to advertise to you on third party websites after you leave our website. We may do this via cookies and Facebook pixels located on our website. Most third party vendors allow you to opt-out or amend your settings. You can do this for Google by using the following link: http://www.google.com/settings/ads and for Facebook by clicking here https://www.facebook.com/help/568137493302217 We use Trustpilot as a third party review service, which utilises cookies. Some third party vendors allow us to create Custom Audiences feature so that we can target advertising at you. If you wish to opt out of this please contact us. USE OF INFORMATION We will only use personal information that you provide to us for the purposes for which you supplied it or, in exceptional situations, for other reasons permitted under the Privacy Act 2020. We generally do not share your personal information with others unless this is necessary for the purpose for which you gave us the information. We may share your information with any business that supports our services or products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide this website or other services or products. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so. We will take reasonable steps to ensure that the personal information about you we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, use, modification or disclosure. ACCESS TO AND CORRECTION OF INFORMATION We will provide you with access to any personal information we hold about you. If it is wrong please ask us to correct it. To ask for access and correction, see our contact details. CHANGES TO OUR PRIVACY POLICY Meadow and Tea may change this privacy policy from time to time in response to changes to technology, our data collection practices or the law. All changes will be posted to this website and may apply to previously collected information. Nothing in this policy prevents Meadow and Tea from passing on information gathered on this site to any successor organisations.

Refund policy for floral arrangements and events with Meadow and Tea RE TURNS & REFUND POLICY Whilst we are truly confident you will love your artificial flower purchase, we do offer a full refund or exchange (excluding initial freight charge and return freight charge) within 7 days of delivery. (Note: International orders cannot be returned) Condition of returned items : Items must be unused, in their original condition and packaging, and well protected for transit. We cannot accept responsibility for damage sustained in return transit due to inadequate packaging. Returns that do not meet these requirements may be refused. Returns Process: To initiate a return or exchange, please contact us within 7 days of delivery of the item, at monica@meadowandtea.co.nz Refunds will be processed to the original payment method (or an exchange) within 7 days after receiving the returned product. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. No returns or refunds on sale items, custom and bespoke designs or wedding orders.

You can't beat the gift of choice. Give someone a lovely Meadow and Tea E-gift card to choose something special from our exquisite faux flower arrangements or vase selection. Online Gift Card $50 Amount $50 $100 $150 $200 $300 $400 $500 Quantity Add to Cart Buy Now

This statement reflects our ongoing efforts to improve the accessibility of our website. We strive to ensure that all individuals, including those with disabilities, can access and enjoy our site's content. ACCESSIBILITY STATEMENT This statement reflects our ongoing efforts to improve the accessibility of our website. We strive to ensure that all individuals, including those with disabilities, can access and enjoy our site's content. What web accessibility means to us At Meadow and Tea, we believe that web accessibility is essential. We are dedicated to creating a site that allows all visitors, regardless of their abilities, to navigate, understand, and interact with our content effectively. Our commitment to accessibility We have designed our site in accordance with web accessibility guidelines, ensuring that it aligns with the necessary standards. To achieve this, we have implemented the following: - Ensured clear and logical navigation throughout the site - Provided alternative text for images and multimedia content - Minimized the use of distracting or overwhelming motion effects Declaration of partial compliance with the standard due to third-party content Certain pages on our site may contain third-party content that could impact the overall accessibility. We are actively working to address these limitations and ensure a fully compliant browsing experience for all users. Contact us for accessibility support If you encounter any accessibility barriers on our website or have specific accessibility-related inquiries, please contact us via email: monica@meadowandtea.co.nz

Meadow and Tea's Portfolio Weddings Styled Shoot

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